Internal Product Search support
[Important! This page should not be shared with customers]
Getting support
Product Search receives data/content from several department within the group. To ease the support process please direct your question/problem to the correct department.
Please find tutorial videos for Product Search via this link
If asked for a password then use: faerch
On of main reasons - and the most simple one - is that your search is not including restricted or inactive products. Remember that 'restrictions' or 'inactive' does not equal that the product can not be produced/sold. Please contact internal Sales for advice.
Contact your local/regional Team Leader in Customer Service.
Alternatively please go to Workzone and see the manual:
SALES > Sales Manuals > Product Search > Product Search - how to
E-mail:
Master_Data@faerch.com
If urgent:
Frands Ryttergaard Andersen
Group Master Data Manager & S&OP, Supply Chain
fra@faerch.com
+45 41 96 61 23
Morten Sigh
Group Marketing & Communications Manager
mosi@faerch.com
+45 40 53 22 224
- please provide screenshots of the problem to ease the troubleshooting
E-mail:
rendering@faerch.com
If urgent:
DK PRODUCTS - or when in doubt:
Karin Rossau
Packaging Designer - NPI & Design
krn@faerch.com
+45 78 72 93 26
Kirsten E. Christensen
Packaging Designer - NPI & Design
kec@faerch.com
+45 78 72 93 27
UK PRODUCTS:
Kevin Dawson
Product Designer
keda@faerch.com
+44 791 915 7194
Morten Sigh
Group Marketing & Communications Manager
mosi@faerch.com
+45 40 53 22 224
- please provide screenshots of the problem to ease the troubleshooting
Before reporting an issue please check whether it is already reported below...
Known issues/improvements reported
Monthly report
Investigating data to see if possible.
Status: PENDING
